This laptop is amazing and fast, and reliable. I use it for gaming and word processing and web page building. and come across only a few minor issues that anyone with little computer experience can resolve through the help files. Although I would prefer Windows 7 as an OS
I love this laptop! My first laptop was a Dell Inspiron 17" and when that died after 4yrs (my own doing) I moved to Samsung. Needless to say when the time came around again, I went straight back to Dell. Great features, super quick, huge amounts of RAM for multimedia (my main use) and great HD screen.
Only complaint is upon using the Dell Backup software. The Samsung I had actually created a HDD partition and created a copy of the HDD on this small partition, so when you restore it, it's there on your internal HDD. Dell's version require you use an external HDD/flash drive of min 16GB. The backup is just over 8GB and it takes up the whole drive, so the remainder of the memory is inaccessible. I had trouble initially as I plugged in an external 3TB HDD and it wasn't working. To be fair as soon as I contacted Dell Support via Twitter, they knew straight away what the issue was (the software couldn't format the 3TB, too big), but I still had to go out & buy some USB drives for the back-up file. I also needed a replacement screen as there was a small dark spot bang in the center of the screen upon delivery. Again, I contacted support and I had a technicial out the next day - that's why you buy the support, people!
Dell Inspiron 17R Special Edition Laptop is not simply a mobile device that specializes in one range of tasks; instead, it is a multitasking powerhouse that allows you to easily do things such as typing an e-mail AND enjoy a round of Planetside 2. Some may think that such a computer would come at a steep cost, but do not let this fool you; the 17R SE has a price-to-performance ratio that could have literally fallen from the heavens. The design is very simple, with chiclet-style keys that can satisfy both the typist and hard-core gamer within me. This machine may way more than you think it should, but that should be logical considering its powerful components, including the Nvida Geforce GT 650m, a very powerful Intel i7 quad-core processor, and enjoyable Skull Candy speakers. Even though this may not be the setup of a pure gaming enthusiast, I am still able to play Skyrim and Planetside 2 on mostly maximum settings without any lag whatsoever. The screen of the 17R SE displays crisp and clean images while minimizing reflection, making this device more of an actual laptop and not a mirror. My only complaint for the 17R SE is that its performance in games is very much weakened when it is not plugged into a power source. I actually find this issue quiet irritating, and would like to know if this is simply how this laptop works, or if there is a technical malfunction involved.
do not buy this computer! fails to boot up and keyboard keys dont work, very slow. replaced hd but still wont boot up & usb port failed too. Runaround from dell. hopeless!
Cons:wont boot up reguarly
Response from Dell.comBy DonaldDforDell, Customer Reviews, October 22, 2013
I am so sorry to hear you had such a bad experience. This is not indicative of what you should expect from Dell systems or service. I would recommend reaching out to our Dellcares Team. They can get you back to where you need to be.
We bought this computer in January of 2013. It is now April of 2013 and I have had to replace the hard drive and take to a local technician to fix a computer screen malfunction. I realize that continued use of any product will put strain on it but considering we don't use the computer for any more than an hour each day this purchase has been nothing but disappointing. My previous computer was a dell and I never had a single problem in the 5 years I owned it. I am very disappointed that the quality of Dell's computers has fallen so far within that 5 years. Unless we are able to fix the errors that our current computer continues to have we will go elsewhere in the future. Technical support has been pretty good but with a product that needs so much attention they need to be.
Pros:clear screen (when operational), battery life, large screen
Cons:quality of parts, continued problems with operational aspects, windows 8 operating system isn't user friendly, feels cheap, unable to access when needed, inability to perform even basic tasks
Response from Dell.comBy JohnBforDell, Customer Reviews, April 18, 2013
I am sorry to hear about the issues with your Inspiron 17R SE. Please, Use the information below to contact us. The team members below will get you taken care of. Please reach out to our Dell Support Team at:
• Dell Community Forums – New to the Community: http://dell.to/GY65Xz • You can contact our Dell Cares Team on Twitter (@DellCares): http://bit.ly/Hhh2SQ • If you don’t have a Twitter account, you can also go to Dell’s Facebook Support Form: www.facebook.com/Dell A Facebook account is required to use this option. Please use the message button and provide your Name, service tag, email address and a brief description of the issue.”
Thank you. JGB
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Review 66 for Inspiron 17R SE 7720
Duration of Product Use:Less than a month
Level of Expertise:Expert
I use my PC for:Design/graphics
Good value for money
PostedApril 12, 2013
Yes, I would recommend this product
very performance laptop. runs my revit 2013 software superbly. contrary to previous reviews about windows 8, i absolutely love it. though i have some issues installing the .NET 3.5 framework to enable me use earlier versions of software. summarily very good product.
Pros:great graphics, fast operations, very nice speakers
Cons:low battery life
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Review 67 for Inspiron 17R SE 7720
Duration of Product Use:3-4 months
Level of Expertise:Good
I use my PC for:Everyday Computing
PostedApril 11, 2013
Yes, I would recommend this product
I am very disappointed with this purchase. The computer does not stay connected to the modem and is constantly shutting down. ---- Total waste of money.
Response from Dell.comBy SaraTforDell, Customer Reviews, April 15, 2013
I am sorry to hear that you are having problems with your laptop. I would advise that you get in contact with technical support. They can help you isolate the issue and trouble shoot the root cause. Please feel free to contact our technical support experts using the following options:
This is not alien ware but close enough remember this is for high performance so its not going to be small and light its made for speed so yes its going to be big I like the big drive its slow but expected its a 1tara byte 5600rpms over all I love the back lit key board its a desktop in a laptop so I like it Besides I can always upgrade the drives later including the ram at 8 gigs its still not to shabby its a great by besides you can get a tablet 200 hundred off SWEET
I bought a Certified Dell Refurbished one, only regret is that I did not buy the 1080p screen option. I bought and installed a 128gb SSD, after a few hours of updates, it is amazing. Boots from cold in less than 15 seconds, restarts in about the same. Screen (900p) is pretty good and will likely upgrade this soon as I am used to 1920x1080 resolution on my old Vostro. Sound is better than any laptop I have used, speed is really good and with the SSD it scored 3700 on the Passmark benchmark test, I tested the 15R Special Edition and it scored 2300. The 17R has TWO Sata spaces under the hood. I slaved the 1tb stock drive and use the SSD for programs. Plays Skyrim, WOW, Bioshock all at max graphic settings.
Pros:fast true quad core, sound is good for laptop, many more pros
I purchased this new Dell 7720 laptop computer on March 20th 2013. I received this computer on April 4th (six days ahead of the expected delivery date). This is the first new Dell I've had in the last eight years (since my Dell XPS 410 with Windows XP on it). It is an incredible machine!
I followed Dell's recommendations by downloading the system software to the laptop and registering it, before I did anything else. Setup was amazingly easy and thorough. All the downloads were performed without any problems. The 17 inch screen and NVIDIA GeForce GT 650M card give a great display.
My experience with this new Dell so far has been flawless, and it's features are all that I hoped they would be. I've always been confident in going with Dell, and this new system validates that trust.
Pros:setup and dell system downloads were smooth., display is first rate., product support from the web site was great.
GT650M Graphics Card vanishes from Device Manager and BIOS issues
PostedApril 4, 2013
No, I do not recommend this product.
All the positive reviews, initial forum feedback and price, persuaded me to part with some cash to buy a 17R SE a few months ago. Everything started off well, unfortunately DELL have decided to tinker around with the BIOS without really testing out the impact of their tinkering. Each BIOS update has caused more problems than they solve. I started with A08 which worked fine. A011 has rendered the GT650M graphics card useless for most of the time - as it keeps randomly hiding the GT650M from the BIOS and it disappears from Windows Device Manager - requiring a restart before it can be used again for a short period. Based on forum posts I have decided to hold back on BIOS's A012 and A013 because they seem to rendered the GT650M useless for 100% of the time.
Pros:stops hot cups marking the table
Cons:expensive drinks coaster
Response from Dell.comBy DonaldDforDell, Customer Reviews, April 8, 2013
Sorry to hear you are having bios issues. Updates are supposed to fix things, right? Sounds like you are well informed and up to date on forums. This is the best place to find out the latest updates and how they work. I would recommend contacting Dellcares with your issues. Not only can they document your issues, feed your issues to our product group who create the fixes but, may have a resolution to your issues.
I use my laptop for more than 8 hours every day. I bought this model because of the great screen resolution. But now after using it for about four months, I'm not as thrilled with it as I would have hoped. My biggest gripe is that it is just not comfortable to use it for long periods of time. The weight is distributed mostly at the back. When it sits on your lap, your hands end up having to weigh down the front. And the edge of the unit near where you wrists rest is not rounded enough. After several hours of use it annoyingly starts to feel like its cutting into your skin. The track pad buttons also annoy me as they are not silent and require more force than should be necessary to click. The keyboard is a little bouncy in the center giving the unit a cheap feel. Adding to the cheap feel, if you try to pick the unit up while the screen is open by grabbing the front of the base, the plastic creaks and sounds like some day you will end up crushing the insides that are below the plastic surface.
Although probably a Microsoft issue, frequently when I open a non-modal dialog window using a keyboard shortcut (such as Ctrl+F for finding something in a document) the input focus will not be in the dialog after opening it. So if you start typing immediately you end up typing in the document instead of in the search box.
On the positive side, the screen resolution is great and the battery life is acceptable.
Response from Dell.comBy SaraTforDell, Customer Reviews, April 8, 2013
Thank you for submitting your review. I am sorry to hear that this system was not everything you wanted and more. We do appreciate your feedback on chassis design changes you would prefer to see. Also, if you have some concerns with you dialog box operations, I do recommend that you reach out to Microsoft Support directly (follow this link, http://dell.to/10uO1sI, and click Support. You can ask the community to see if any other users have experienced this and have a work around, or get live help from a Microsoft agent).
Having spent some time checking out the competition I decided the 17R SE ticked all the boxes. The three things my new laptop had to have was a backlit keyboard; a 17 inch screen and a touchpad that wasn't located too far to the left.
The build quality is good enough which is all you can expect at this price point (laptops with similar specifications can cost over $1000 more). The screen is also good but any media that is not 1080p can look a bit ordinary but still acceptable.
I wasn't looking forward to Windows 8 but it is actually quite cool and easier to use than I thought - Windows 7 is still there hiding in the background so it isn't hard to navigate once you've used it for a day or two.
I haven't found anything about the 17R that I don't like and would have no hesitation recommending this product. This is my first Dell computer and probably won't be my last.
Pros:high specs at a reasonable price, feels sturdy and well built, with w8 it is very fast and smooth to use
Laptop arrived 9 days before the actual delivery date, so I was quite happy with that. Laptop works perfectly! Haven't had any problems with it. I was a bit apprehensive about using Windows 8, but I picked it up very quickly and was using it as well as windows 7 within an hour.
The speed of the laptop is absolutely amazing. It is probably a hundred times faster than my old Acer laptop - No exaggeration. Start up times are fantastic and games run very well. Tomb Raider runs perfectly on High settings as well as Battlefield 3. Gaming as well as overall use is enhanced by the crystal clear 1080p HD screen.
Only downside is the 5400RPM Hard drive. Dell should really consider replacing them with 7200RPM Hard drives. However this hasn't caused too much of a problem as I ordered the laptop with the 32GB MSata. Overall I am extremely happy with this laptop.
Pros:very fast, runs games very well
Cons:5400rpm hard drive (not a problem with 32gb msata)
I did a lot of research and feel I bought the best laptop available: big, excellent screen, super fast, great value for the money, superb tech support (I bought pro support). I bought the Special Edition model with an SSD for cache - fantastic. Was a bit concerned to use Windows 8 without a touch screen, but I found it actually faster to use a mouse than touch. I used my wife's touch tablet for a month, so I have a good comparison. And don't believe all that stuff about no Start Menu on the desktop view - just right click on the task bar and select tool bars. Not quite as elegant as the ones in XP, Vista and 7, but totally functional. This is a very well thought out machine with very well thought out software.
Pros:great value for the money, superb screen, super fast especially with the ssd, excellent pro support
This is my 3rd Dell laptop, my other 2 have lasted 4 years plus. My last was an XPS and I loved it. I decided it was time to upgrade since I wanted/needed better performance and memory. I decided to by the Inspiron 17R, I am so disappointed. I have numerous problems and I have been putting off calling Dell support since in the past that has been a nightmare. The physical quality of the machine is lacking especially in the keyboard. If I had looked at this machine in a store I would not have bought it. I guess I'm glad I purchased the 3 year bumper to bumper warranty.
Response from Dell.comBy JohnBforDell, Customer Reviews, March 28, 2013
I am very sorry to hear about your issues with the Inspiron 17R SE. Please Use the information below to contact us. The team members below will get you taken care of. Please reach out to our Dell Support Team at:
• Dell Community Forums – New to the Community: http://dell.to/GY65Xz • You can contact our Dell Cares Team on Twitter (@DellCares): http://bit.ly/Hhh2SQ • If you don’t have a Twitter account, you can also go to Dell’s Facebook Support Form: http://bit.ly/HlJ9LZ A Facebook account is not required to use this form. You will be asked to provide your Name, service tag, email address and a brief description of the issue. Give us a chance to help rectify your issues.
This computer is fantastic. With 8GB of RAM and 1TB of space, this is one of the best computers I've ever owned. I am a huge gamer and I also like to play PC games like Minecraft, Battlefield 3, etc. It runs those games fantastic. No lag at all! That is great for a laptop. The speakers in the computer are really good. If you are a gamer and you want to take your games where you go, this computer is perfect. Also, make sure you have your charger with you at all times. This beast dies quick.
Pros:8gb of ram, 1tb of space, windows 8, great gaming computer, big screen, good speakers, big keyboard, fast!
Cons:battery runs low quick, annoying blue light on charger