Customer reviews for Dell - DataSafe Online Backup - 3 GB to 10 GB Upgrade for 10 Months

Dell - DataSafe Online Backup - 3 GB to 10 GB Upgrade for 10 Months

Dell - DataSafe Online Backup - 3 GB to 10 GB Upgrade for 10 Months
1 / 5
Open Ratings Snapshot
Rating breakdown 4 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
4
1
 / 
5
(4 reviews) 4
0 out of 40%of customers recommend this
Customer reviews for Dell - DataSafe Online Backup - 3 GB to 10 GB Upgrade for 10 Months
Review 1 for Dell - DataSafe Online Backup - 3 GB to 10 GB Upgrade for 10 Months
Overall Rating 
1 / 5
1 / 5
Customer avatarReviewed by:xxxDoneWithDellxxx
(California)
Duration of Product Use:5-6 months
Level of Expertise:Expert
Title:

Total Disaster - Dell "DataGone" Online

PostedFebruary 29, 2012
No, I do not recommend this product.
I purchased the upgrade to get 100GB of storage. After my new Dell XPS laptop crashed, I needed the backed-up files. Datasafe didn't work at all so I called customer support. After at least 10 long phone calls, I was able to get about 1% of my files back. A complete waste of my time, money, and worst of all, the loss of irreplaceable documents and photos of my children that I'll never see again ... a total disaster. I'm done with Dell!
0points
0of 0voted this as helpful.
Review 2 for Dell - DataSafe Online Backup - 3 GB to 10 GB Upgrade for 10 Months
Overall Rating 
1 / 5
1 / 5
Customer avatarReviewed by:Albert3
(Las Vegas, NV)
Duration of Product Use:Over 6 months
Level of Expertise:Average
Title:

Do not use this backup

PostedAugust 25, 2011
No, I do not recommend this product.
Horrible product. Used for a period of 14 months and when I finally needed a backup DataSafe was only able to recover 75% of my data. Avoid this backup product
0points
0of 0voted this as helpful.
Review 3 for Dell - DataSafe Online Backup - 3 GB to 10 GB Upgrade for 10 Months
Overall Rating 
1 / 5
1 / 5
Customer avatarReviewed by:LindaVancouver
(Vancouver, B.C.)
Duration of Product Use:Less than a month
Level of Expertise:Good
Title:

DataSafe Online Does Not Work

PostedJuly 7, 2011
No, I do not recommend this product.
I recently purchased Dell DataSafe Online (and then upgraded to acquire more storage space as it suggested). I used it initially when it came free with my Dell Studio purchase. After the initial license expired I decided to purchase it since it seemed to be providing fast and easy backups of my data.
When I purchased and installed the new version I was in for a surprise. The interface is totally different (kind of mickey-mouse) and it keeps failing every time I try to do the initial backup. It ran all day and then I tried again overnight to backup just under 7GB. The only feedback I have is that "Backup Failed". No error codes, no suggestions, no reason.
I tried calling tech support but was transferred to 3 different places before I gave up waiting on the line.
I only have so much time to waste with this product. I would like Dell to refund my money.
Here is a link to the only other info (on the forum) I could find about this confusing product (that doesn't work).
http://en.community.dell.com/support-forums/software-os/f/3524/p/18886618/19009604.aspx#19009604
Pros:try to backup personal data (but it doesn't work)
0points
0of 0voted this as helpful.
Review 4 for Dell - DataSafe Online Backup - 3 GB to 10 GB Upgrade for 10 Months
Overall Rating 
1 / 5
1 / 5
Quality 
1 / 5
1 / 5
Features 
1 / 5
1 / 5
Value 
1 / 5
1 / 5
Customer avatarReviewed by:WendyF
(New Jersey)
Duration of Product Use:Months
Level of Expertise:Good
Title:

Dell DataSafe Online

PostedOctober 28, 2008
No, I do not recommend this product.
Don't trust it!
Pros:It would be great if it worked properly.
Cons:I have had 2 major crashes due to this product, and would not recommend it to anyone.
+1point
1of 1voted this as helpful.