Customer reviews for Dell Telephone Services - Windows 7 Phone Services

Dell Telephone Services - Windows 7 Phone Services

Dell Telephone Services - Windows 7 Phone Services
3 / 5
Open Ratings Snapshot
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
3
 / 
5
(2 reviews) 2
1 out of 250%of customers recommend this
Customer reviews for Dell Telephone Services - Windows 7 Phone Services
Review 1 for Dell Telephone Services - Windows 7 Phone Services
Overall Rating 
1 / 5
1 / 5
Customer avatarReviewed by:DaveG2
(Palo Alto, CA)
Duration of Product Use:Less than a month
Level of Expertise:Expert
Title:

Bait and switch

PostedApril 13, 2011
No, I do not recommend this product.
I paid the money and called to get phone help. The Dell screener said it was a hardware problem and transferred my call. After waiting 20 minutes on the line, I was disconnected. When I called again, the Dell screener said ok it was a software problem and I would have to pay an additional $129 because the $59 I had already spent was just to get the diagnosis that it was a software problem, not to get the problem fixed. I then paid the additional $129 and after 3 hours of reasonable phone support the problem was fixed.
I have a PhD in physics, was an executive at IBM for 25 years, and have 54 years of computer experience. I strongly object to paying $59 for phone support only to be told that I had a software problem and would need to pay an additional $129. This is classic bait and switch.
Between me and my wife, my grown kids, and their businesses, we have about 30 Dell computers currently in use. So, up until now I have been satisfied with them.
+6points
7of 8voted this as helpful.
Review 2 for Dell Telephone Services - Windows 7 Phone Services
Overall Rating 
5 / 5
5 / 5
Customer avatarReviewed by:DixieLee
(Washington)
Duration of Product Use:Less than a month
Level of Expertise:Expert
Title:

Windows 7

PostedJune 24, 2010
Yes, I would recommend this product
Excellent support in installing a clean version of windows 7. Very knowledgeable. Easy installation.
Pros:general computer use
+5points
6of 7voted this as helpful.