Short story: This computer hangs in different ways for me, I do not like the screen and using the dock often leads to problem with the sound. The build quality feels quite cheap.
I guess this computer would be alright if it was $300 and meant for home use. For business? No way.
The computer sometimes hangs when I close the lid. Regardless of closing the lid should put the computer to sleep or not.
Sometimes I get random blue screens as well. This is not as often though. With random I mean stop 0x00000000 without any driver at fault or anything other that the bluescreen points at.
Moving my computer from the dock often results in that the headphone jack stops working until the computer is restarted. Moving it to the dock can often result in that only the built in speakers work, not the sound output in the dock.
For the sake of it, this computer passes the built in tests. It goes through memtest86. It does not overheat, it runs windows 7 totally updated, latest bios, latest drivers form dell.
The screen is really awful, I have the high resolution one. Low contrast, works bad in angles. Actually I can't put the screen in a good angle to view a photo/video. This is one of the earlier 6420's and the screens on the newer ones are better. But this shouldn't be allowed to be sold, let alone be sold at a premium.
Build quality is so-so. Sure it's not awful, but I've used computers for half the price still feeling a lot better.
Response from Dell.comBy SaraTforDell, Customer Reviews, December 3, 2012
I am sorry to hear that you have concerns with this system and it has not met your expectations. If you are experiencing issues with the sound when docking/undocking, blue screens, or your system not properly going to sleep, please feel free to reach out to our support team. Technical support is available in a variety of ways, including the Dell Support Forums (http://dell.to/NjitjY), Twitter: @DellCares (http://dell.to/Tgt5D7), and Dell’s Facebook Support Form (http://dell.to/OO2MDG).
I always proud of being latitude user and when I bought this machine, I was impressed with the new design which is more elegant for both business and personal use compared to my existing 2 years old E5400. It is expensive but worth it to have excellent support from Dell.
The Good: -. Blazing fast boot with SSD, 8 secs into windows and less into linux. -. fast application performance -. quiet, even when you are doing memory and processor extensive application. -. excellent heat dissipation. no matter how hard you abuse it, your hand will not feel too much heat. -. soft feeling, thanks for the rubberized hand rest. also the soft and quiet keyboard with backlit gives the extra comfort to use it for whole day. -. nice and crisp display with 1600 x 900 resolution. -. tough and durable chassis, looks elegant and expensive. eye catching enough when you use it in public (my opinion) -. Optimus really bring good efficiency in performance and battery duration as you need it. -. and what I like much is the modular expansion that allow you to put either 2nd HDD or 2nd battery into your swappable optical drive.
the Bad: -. only 3 USB 2.0 slot and 1 e-sata is not enough, unless you dock it with E-port. -. one thing that I regret is the missing of USB 3.0 slot. I have to bought USB 3.0 Express Card to add extra USB 3.0 slot -. I wish the back panel is modular also, which means I need not to open the whole back panel just to upgrade memory. -. It is quite heavy, almost feel as heavy as my old E5400. -. sound quality is good but the loudness is not as loud as E5400. -. It can only use 8 GB max memory, while the processor specs can handle up to 16 GB. this is a big potential loss for me. I wish I could maximise the potential of E6420. missing 8 GB memory potential makes me feel sorry to work in virtualization extensive development. -. cannot swith manualy to select either intel or nVidia graphic card on BIOS. optimus really brings performance issue when I use linux. The nVidia card is not detected and linux can only use intel card, while the nVidia card is actually still running at full performance in the background that generates unnecessary heat even when you are just doing simple task. disabling Optimus only allow you to use the nVidia card, which takes more battery usage.
Overall this machine could be excellent workhorse if all the potential can be maximized. The missing 8 GB more RAM is considered big lost for me. but I am satisfied with overall performance and build quality.
currently I still use my old E5400 for office tasks while this E6420 is used for research and development.
Response from Dell.comBy JohnBforDell, Customer Reviews, November 16, 2012
Thanks for taking to the time to write a very good review on the Dell E6420. Sorry about some of the issues you raised with this system. If needed, reach out to us using the info below. Use the information below to contact us. The team members below will get you taken care of. Please reach out to our Dell Support Team at:
• Dell Community Forums – New to the Community: http://dell.to/GY65Xz • You can contact our Dell Cares Team on Twitter (@DellCares): http://bit.ly/Hhh2SQ • If you don’t have a Twitter account, you can also go to Dell’s Facebook Support Form: http://bit.ly/HlJ9LZ A Facebook account is not required to use this form. You will be asked to provide your Name, service tag, email address and a brief description of the issue.
I havn't put it through its paces but ihave found it stays cool and never skip's a beat.
Pros:Gaming, surfing, shopping
Response from Dell.comBy SilangchiSforDell, Customer Reviews, November 8, 2012
Hello exswartz ,
Thank you for your reviews . Seemed like you are having a good time with this machine. I hope you will stay as our happy Dell customer. Wish you all the best and if you have any concerns, we are always here to help you .
The notebook is great. Expensive, but worth it, because I use it for 3d art, and not only is it fast, but it is quiet, and has a great screen.
I don't like the adapter though. Mine is defective. If it is touched, or moved, it will kill the power to my notebook, making it useless. It is sitting in my lap right now as I write the review, because if it hangs out the back of my notebook, chances are it will be bumped. Fortunately, it seems just a problem with the ace adapter, because if I tighten the cord where it connects to the adapter, it powers back on again. The ac adapter is clearly defective, and not only that, it is monstrously large! Easily twice the size of my standard notebook adapter.
I guess I will have to call customer service and arrange for a return of the power adapter, but it is a bummer to have to do that... I've only had it two week.s
Response from Dell.comBy SaraTforDell, Customer Reviews, November 6, 2012
Thank you for your review. I am glad to hear that you like your new system. If you haven't already reached out to support for your power cord, feel free to reach out to our tech support team. They are available in variety of ways such as the Dell Tech support Forums (http://dell.to/NjitjY), Twitter: @DellCares (http://dell.to/Tgt5D7), or Dell’s Facebook Support Form (http://dell.to/OO2MDG).
I received by E6420 laptop a few days ago. One, I really like the keyboard. The keyboard feels good and it's very quiet. The HD LED screen is nice and bright plus I got the 9 cell battery which can last for long periods of time when the power profile is properly configured.
In all, this is my replacement laptop. My previous laptop was a Dell Latitude D820. While it was my workhorse for almost 7 years, I had to upgrade. The power, long-battery life, security features, price and durability made E6420 my primary choice.
Pros:Travel, business, photoshop, entertainment
Response from Dell.comBy AnthonyAforDell, Customer Reviews, October 30, 2012
I am glad to hear that you are enjoying your Dell Latitude E6420. It sounds like you made the right choice!
Thank you for your feedback, and thank you for being a loyal Dell customer.
The form factor is a step backwards for Dell. I used to recommend the Dell Latitdues to anyone for business and even for friends looking for a laptop for home use, who were willing to pay a little extra for a solid laptop.
At work we have two brands of laptops, Dell and Brand X. No matter what the price was of Brand X, I would always recommend the Dell Latitudes, form the D410's to the E6410's. Not anymore, Brand X has passed Dell up, and it is not even close anymore.
Time to scrap the cheap looking, cheap feeling, inferior E6420's for something that is more like the D400 series or the E6410's. If I wanted a home laptop, like the Inspiron I would order it not the E6420 that claims to be your business class laptop.
Pros:technical support, Travel
Response from Dell.comBy SilangchiSforDell, Customer Reviews, August 20, 2012
Hi KRatliff ,
Thank you for the reviews. Your feedback is valuable to make a better product in the future. I understand as old is gold however, i might not be helpful with this. If you have ideas for our products , you can give your inputs in this link - http://bitly.com/QurzJu ( submit your ideas tab). I hope this can help us.