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62 out of 7682%of customers recommend this
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62 out of 7682%of customers recommend this
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62 out of 7682%of customers recommend this
76 Reviews
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Customer avatarReviewed by:Dchase85
(Peoria IL)
Duration of Product Use:Over 6 months
Level of Expertise:Expert
I use my PC for:Hardcore Gaming
Your Lifestyle:Professional
Title: Never resolved my issues
PostedJune 30, 2014
No, I do not recommend this product.
My HDMI output has not worked since day one. They sent a tech to look at it. Tech broke mother board. Replaced MOBO, sound when out, and wiped hard drive. New computer sent out. HDMI output not working. Offered to send a tech to destroy my computer again. Succededed. replaced more parts. Still didnt work. Then dell gave up.every time they tried to fix the unit it destroyed my hard drive that had all of my work files on it. I spent more time on techsupport trying to get them to fix it then dell spent actually trying to fix it. Wouldnt buy again at this point. Very dissapointed. I love the brand but nothing seems to be cared about.
Pros:big screen, 2 video cards work nice for games
Cons:dell support, dell built it, hdmi doesnt work, computer does not come with updated drivers, about 50lbs in bag with power brick and work paper
0points
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Overall Rating 
1 / 5
1 / 5
Features 
4 / 5
4 / 5
Performance 
5 / 5
5 / 5
Value 
1 / 5
1 / 5
Customer Service 
1 / 5
1 / 5
Operating System 
4 / 5
4 / 5
Customer avatarReviewed by:HumanityXM
Duration of Product Use:Over 6 months
Level of Expertise:Good
I use my PC for:Hardcore Gaming
Your Lifestyle:Professional
Title: Beware
PostedJanuary 21, 2014
No, I do not recommend this product.
I purchased an Alienware MX18 in December 2013 and have enjoyed gaming on it for the last year. However, in January of 2014 one month out of my warranty the laptop motherboard goes up in smoke with no indication of an issue before hand. With the cost of this laptop you would hope they could insure parts would last inside of it for more than a year. Contacting customer service to discuss the issue with them has been a chore and not helpful in the least. The guidance provided by the Alienware tech was as follows: "I guess you could sell if for parts... we are offering some great deals on new laptops now". Until I decide to dump even more money into this product I am now stuck with an oversized paperweight. I would not recommend purchasing this product due to the high cost and the short time the laptop remained functional as well as the difficulties you will have with customer service.
Pros:high performance
Cons:costly, faulty parts
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Overall Rating 
4 / 5
4 / 5
Features 
4 / 5
4 / 5
Performance 
4 / 5
4 / 5
Value 
4 / 5
4 / 5
Customer avatarReviewed by:EricE1
(Sioux Falls, SD)
Verified Buyer
Duration of Product Use:1-2 months
Level of Expertise:Good
I use my PC for:Casual Gaming
Your Lifestyle:Professional
Title: M18x
PostedNovember 21, 2013
Yes, I would recommend this product
Overall the laptop works great. A little heavy so the m17 might have been a little better choice if you are moving it around much. Only complaint so far is the speakers dont seem to be the best. The left front speaker seems to overpower the right front speaker by a long shot. I am not sure if this is normal or if I have a bad right front speaker.
Pros:big display
Cons:front speaker balance
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Overall Rating 
5 / 5
5 / 5
Features 
5 / 5
5 / 5
Performance 
4 / 5
4 / 5
Value 
5 / 5
5 / 5
Customer avatarReviewed by:MariuszS
(Brisbane QLD, Australia)
Verified Buyer
Duration of Product Use:Over 6 months
Level of Expertise:Good
I use my PC for:Casual Gaming
Your Lifestyle:Professional
Title: heat m18x
PostedJuly 29, 2013
Yes, I would recommend this product
i7-2820QM
2 x AMD 6970M
Nothing to complain, except overheating issue, playing FarCry3, Crysis or Civ5 temperatures are easily reaching 80C +.
During summer even more, I recorded few times 100C.
After two services which helps shortly, laptop is overheating again after as short as a few weeks. Cooling pad helps, cleaning fans helps but did not solved the problem.
But, anyway it is great machine. Just be aware about cooling problem, at least in my configuration (or equivalent as mine is ancient).
Pros:looks, performance, screen
Cons:overheating
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Overall Rating 
5 / 5
5 / 5
Features 
5 / 5
5 / 5
Performance 
5 / 5
5 / 5
Value 
5 / 5
5 / 5
Customer avatarReviewed by:xXxFearlessxXx
(Bowden)
Verified Buyer
Duration of Product Use:Less than a month
Level of Expertise:Expert
I use my PC for:Casual Gaming
Your Lifestyle:Professional
Title: Worth the Wait
PostedJuly 23, 2013
Yes, I would recommend this product
Extremely well built, with No Lack in performance!! Built with 32GB or Ram and dual SLI Nvidia Geforce GTX 680M gaming cards ...who could go wrong! Oh and don't forget the 18.4 inch 1080P Display...WOW talk about clear!
+2points
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Overall Rating 
5 / 5
5 / 5
Features 
5 / 5
5 / 5
Performance 
5 / 5
5 / 5
Value 
5 / 5
5 / 5
Customer avatarReviewed by:JImmy812
I use my PC for:Everyday Computing
Your Lifestyle:Student
Title: Great computer
PostedMay 16, 2013
Yes, I would recommend this product
Great computer for overall use -- home,work, gaming, etc.
+3points
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Overall Rating 
5 / 5
5 / 5
Features 
5 / 5
5 / 5
Performance 
5 / 5
5 / 5
Value 
3 / 5
3 / 5
Customer avatarReviewed by:Waqzzz
(Dubai)
Verified Buyer
Duration of Product Use:Less than a month
Level of Expertise:Expert
I use my PC for:Hardcore Gaming
Your Lifestyle:Professional
Title: Awesome system!!!
PostedMay 16, 2013
Yes, I would recommend this product
Love the machine! Its the perfect gaming system with the portability needed to travel.
Pros:dual graphics
Cons:weight
+5points
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Overall Rating 
5 / 5
5 / 5
Features 
5 / 5
5 / 5
Performance 
5 / 5
5 / 5
Value 
5 / 5
5 / 5
Customer avatarReviewed by:RedDevil1200
(Mesquite, TX, USA)
Verified Buyer
Duration of Product Use:3-4 months
Level of Expertise:Expert
I use my PC for:Hardcore Gaming
Your Lifestyle:Professional
Title: Best Gaming Laptop ever
PostedMay 8, 2013
Yes, I would recommend this product
This has to be the best high end gaming laptop I have ever owned. At first I was leary of spending as much as I did on a laptop for gaming. Now that I have had it for a few months I can say with all honesty that it was very well worth the money. The graphics in games like Skyrim are simply astonishing. The color depth and all around graphic capability can't be beat.
+5points
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