Short story: This computer hangs in different ways for me, I do not like the screen and using the dock often leads to problem with the sound. The build quality feels quite cheap.
I guess this computer would be alright if it was $300 and meant for home use. For business? No way.
The computer sometimes hangs when I close the lid. Regardless of closing the lid should put the computer to sleep or not.
Sometimes I get random blue screens as well. This is not as often though. With random I mean stop 0x00000000 without any driver at fault or anything other that the bluescreen points at.
Moving my computer from the dock often results in that the headphone jack stops working until the computer is restarted. Moving it to the dock can often result in that only the built in speakers work, not the sound output in the dock.
For the sake of it, this computer passes the built in tests. It goes through memtest86. It does not overheat, it runs windows 7 totally updated, latest bios, latest drivers form dell.
The screen is really awful, I have the high resolution one. Low contrast, works bad in angles. Actually I can't put the screen in a good angle to view a photo/video. This is one of the earlier 6420's and the screens on the newer ones are better. But this shouldn't be allowed to be sold, let alone be sold at a premium.
Build quality is so-so. Sure it's not awful, but I've used computers for half the price still feeling a lot better.
Response from Dell.comBy SaraTforDell, Customer Reviews, December 3, 2012
I am sorry to hear that you have concerns with this system and it has not met your expectations. If you are experiencing issues with the sound when docking/undocking, blue screens, or your system not properly going to sleep, please feel free to reach out to our support team. Technical support is available in a variety of ways, including the Dell Support Forums (http://dell.to/NjitjY), Twitter: @DellCares (http://dell.to/Tgt5D7), and Dell’s Facebook Support Form (http://dell.to/OO2MDG).
I always proud of being latitude user and when I bought this machine, I was impressed with the new design which is more elegant for both business and personal use compared to my existing 2 years old E5400. It is expensive but worth it to have excellent support from Dell.
The Good: -. Blazing fast boot with SSD, 8 secs into windows and less into linux. -. fast application performance -. quiet, even when you are doing memory and processor extensive application. -. excellent heat dissipation. no matter how hard you abuse it, your hand will not feel too much heat. -. soft feeling, thanks for the rubberized hand rest. also the soft and quiet keyboard with backlit gives the extra comfort to use it for whole day. -. nice and crisp display with 1600 x 900 resolution. -. tough and durable chassis, looks elegant and expensive. eye catching enough when you use it in public (my opinion) -. Optimus really bring good efficiency in performance and battery duration as you need it. -. and what I like much is the modular expansion that allow you to put either 2nd HDD or 2nd battery into your swappable optical drive.
the Bad: -. only 3 USB 2.0 slot and 1 e-sata is not enough, unless you dock it with E-port. -. one thing that I regret is the missing of USB 3.0 slot. I have to bought USB 3.0 Express Card to add extra USB 3.0 slot -. I wish the back panel is modular also, which means I need not to open the whole back panel just to upgrade memory. -. It is quite heavy, almost feel as heavy as my old E5400. -. sound quality is good but the loudness is not as loud as E5400. -. It can only use 8 GB max memory, while the processor specs can handle up to 16 GB. this is a big potential loss for me. I wish I could maximise the potential of E6420. missing 8 GB memory potential makes me feel sorry to work in virtualization extensive development. -. cannot swith manualy to select either intel or nVidia graphic card on BIOS. optimus really brings performance issue when I use linux. The nVidia card is not detected and linux can only use intel card, while the nVidia card is actually still running at full performance in the background that generates unnecessary heat even when you are just doing simple task. disabling Optimus only allow you to use the nVidia card, which takes more battery usage.
Overall this machine could be excellent workhorse if all the potential can be maximized. The missing 8 GB more RAM is considered big lost for me. but I am satisfied with overall performance and build quality.
currently I still use my old E5400 for office tasks while this E6420 is used for research and development.
Response from Dell.comBy JohnBforDell, Customer Reviews, November 16, 2012
Thanks for taking to the time to write a very good review on the Dell E6420. Sorry about some of the issues you raised with this system. If needed, reach out to us using the info below. Use the information below to contact us. The team members below will get you taken care of. Please reach out to our Dell Support Team at:
• Dell Community Forums – New to the Community: http://dell.to/GY65Xz • You can contact our Dell Cares Team on Twitter (@DellCares): http://bit.ly/Hhh2SQ • If you don’t have a Twitter account, you can also go to Dell’s Facebook Support Form: http://bit.ly/HlJ9LZ A Facebook account is not required to use this form. You will be asked to provide your Name, service tag, email address and a brief description of the issue.
I havn't put it through its paces but ihave found it stays cool and never skip's a beat.
Pros:Gaming, surfing, shopping
Response from Dell.comBy SilangchiSforDell, Customer Reviews, November 8, 2012
Hello exswartz ,
Thank you for your reviews . Seemed like you are having a good time with this machine. I hope you will stay as our happy Dell customer. Wish you all the best and if you have any concerns, we are always here to help you .
The notebook is great. Expensive, but worth it, because I use it for 3d art, and not only is it fast, but it is quiet, and has a great screen.
I don't like the adapter though. Mine is defective. If it is touched, or moved, it will kill the power to my notebook, making it useless. It is sitting in my lap right now as I write the review, because if it hangs out the back of my notebook, chances are it will be bumped. Fortunately, it seems just a problem with the ace adapter, because if I tighten the cord where it connects to the adapter, it powers back on again. The ac adapter is clearly defective, and not only that, it is monstrously large! Easily twice the size of my standard notebook adapter.
I guess I will have to call customer service and arrange for a return of the power adapter, but it is a bummer to have to do that... I've only had it two week.s
Response from Dell.comBy SaraTforDell, Customer Reviews, November 6, 2012
Thank you for your review. I am glad to hear that you like your new system. If you haven't already reached out to support for your power cord, feel free to reach out to our tech support team. They are available in variety of ways such as the Dell Tech support Forums (http://dell.to/NjitjY), Twitter: @DellCares (http://dell.to/Tgt5D7), or Dell’s Facebook Support Form (http://dell.to/OO2MDG).
I received by E6420 laptop a few days ago. One, I really like the keyboard. The keyboard feels good and it's very quiet. The HD LED screen is nice and bright plus I got the 9 cell battery which can last for long periods of time when the power profile is properly configured.
In all, this is my replacement laptop. My previous laptop was a Dell Latitude D820. While it was my workhorse for almost 7 years, I had to upgrade. The power, long-battery life, security features, price and durability made E6420 my primary choice.
Pros:Travel, business, photoshop, entertainment
Response from Dell.comBy AnthonyAforDell, Customer Reviews, October 30, 2012
I am glad to hear that you are enjoying your Dell Latitude E6420. It sounds like you made the right choice!
Thank you for your feedback, and thank you for being a loyal Dell customer.
The form factor is a step backwards for Dell. I used to recommend the Dell Latitdues to anyone for business and even for friends looking for a laptop for home use, who were willing to pay a little extra for a solid laptop.
At work we have two brands of laptops, Dell and Brand X. No matter what the price was of Brand X, I would always recommend the Dell Latitudes, form the D410's to the E6410's. Not anymore, Brand X has passed Dell up, and it is not even close anymore.
Time to scrap the cheap looking, cheap feeling, inferior E6420's for something that is more like the D400 series or the E6410's. If I wanted a home laptop, like the Inspiron I would order it not the E6420 that claims to be your business class laptop.
Pros:technical support, Travel
Response from Dell.comBy SilangchiSforDell, Customer Reviews, August 20, 2012
Hi KRatliff ,
Thank you for the reviews. Your feedback is valuable to make a better product in the future. I understand as old is gold however, i might not be helpful with this. If you have ideas for our products , you can give your inputs in this link - http://bitly.com/QurzJu ( submit your ideas tab). I hope this can help us.
The hard drive is so slow it is close to unusable. Screen resolution is lower than any other laptop I have used, even my 11" has better resolution than this. Makes it feel like you are looking at an 11" screen rather than a 14" I am on my second 6420, the first arrived DOA, so reliability may not be very good. It is on the heavy side for a modern 14" laptop. Can only run 2 screens, which is poor for a laptop sold as "Fully featured". No USB3.
Response from Dell.comBy JohnBforDell, Customer Reviews, August 3, 2012
Very sorry to hear that you are disappointed with your new Latitude E6420. If there is anything you think we can do to help rectify this situation please reach out to us using the information below. We strive to make each and every customer as happy as we possibly can, so give us a chance.
Here are links to a variety of Dell Support pages, so you can gather information or reach out to us:
This is my third Latitude over a 10-12 year period. My reason for changing was a slowly dimming screen and an increasingly erratic behavior of my D620, and a desire to move to Win7. It was not an easy switch as it did not seem that the new models were as good or better than the old one. While the E6420 functions fine its construction is somewhat disappointing. Pros: Stays cool enough that you can actually sit with it on your lap. Great screen with good resolution. Back-lit keyboard. Reasonably fast. Hinges way better than on the D620. Good battery life for its size (up to 4 hours with light use on standard battery). Nice feel of the keyboard. Nice mouse pad and quiet mouse buttons. Cons: The frame is not nearly as good as the D620. The deck on the right side over the DVD drive door keeps popping up. The frame and scree bezel are way too large. You should be able to fit a 15" screen in the same frame. Sound quality good but volume could be higher; it's hard for two people to watch a movie and listen to the built-in speakers.
Response from Dell.comBy AnthonyAforDell, Customer Reviews, July 3, 2012
Thank you for sharing your experience with the Dell Latitude E6420. We appreciate you providing quality feedback.
We will use your review to improve our products and services in the future.
Thank you for being a loyal Dell customer!
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Review 11 for Latitude E6420
Duration of Product Use:Less than a month
Level of Expertise:Expert
Excellent in Performance - Disgusting in Design
PostedMay 11, 2012
Yes, I would recommend this product
I have recently purchased a latitude E6420 with an i7-2760QM Processor and 8GB memory. Once I opened the box, Its appearance disappointed me as if I should have never purchased this one. But It is quite fast if you are running a fairly computational intensive application. The Nvidia NVS 4200M Graphics card is pretty good in handling small 3D cubes. Though, display is 14" but the size of the laptop is pretty big and misleading. It is as big as a Sony laptop with 15.4" display. I never understood why Dell ditched a wonderful design as in the Dell Precision M2400. perhaps, I should have bough it last year.
After using my E6420 for only 3 weeks I wanted to share my experience. My computers travel with me to and from my office daily, on the road for business trips and in client meetings. I own a manufacturing business and rely on my computer for 10 -12 hrs a day. At any given time programs open/running include most Office applications, Outlook, Excel and Word and Adobe Illustrator and Photoshop are always open with multiple documents. This machine is a work tool. I cannot be without it for a single work day. For 10 years now, Dell Latitudes have been my tool of choice. This time my weapon of choice was configured with the new i7-2760QM CPU @ 2.40 GHz with 8GB RAM and 64 bit Operating System – Windows 7 Professional and came preloaded with Microsoft Office 2010 Business and Trend Micro I enjoyed using on my E6400, it looked great, it was stylish and durable but most important was it worked every-time I turned it on. The E6420 follows suit. It is slightly larger than the E6400 but slides into my TUMI easily. It’s no Utrabook at over 5lbs but it’s a reasonable weight and doesn’t feel fragile. I opted for the 1600x900 display and have to say it is great. The new materials at first took some getting used to and I had to concentrate on some new key positions but the keyboard is the right size and shape for me. I also upgraded my docking station at my office and added a 23” UltraSharp monitor. I really liked how my old E series docking station works with the new computer, the old one has gone to my home office where my wife has taken over my 6400 but we can share the docking station. This is where the “E Family” that Dell refers comes to life. Everything works better with the E6420. I was a bit nervous about the SSD especially with the size of graphics programs and Excel Docs. This computer hasn’t paused once to reach for a file. My favorite feature is the speed it starts up especially compared to the 6400. The WIFI control panel seeks out the available networks quickly and connects fast where the old one would get hung up on the Ethernet connection and not switch to Wifi. The purchase experience was great. I did this all through the 1800 # after configuring some of what I wanted online. I did start out buying a 6320 then changed at the last minute. On a final note, after 10 years and 3 latitudes I’m confident going to work with my computer because I know if anything goes wrong, someone shows up the next day (wherever I am) and fixes it. I’ve made use of the Dell warranty at least once on every machine and this is the best feature with the Latitude series.
To start, the Latitude E6420 is not a bad computer, functionally speaking. The problem lies in the poor design quality. To be very blunt, the materials used are much too cheap for the price. For example, simply resting my hands on the keyboard makes a very annoying "squeeking" sound caused by an inexpensively produced under-casing. Additionally, the laptop scratches and knicks much too easily, even with the recommended Dell neoprene case.
I rarely complain about products however, it's disappointing to see how the Latitude has gone from a rugged business computer to a poor quality computer I'd recommend for teenagers.
This laptop replaced my 3 year old Lenovo T500, which was a great machine and is still going strong.
I spent a lot of time researching across all of the brads looking for a machine to suit my needs; small, lightweight & robust(I travel a lot and commute on a Motorbike), powerful, good screen resolution(1366x768 display is not that useful in the real world) & docking ability. Yes, I wanted it all.
As the IS Manager I could have bought any laptop I wanted and after much research went for the highest spec E6420; 1 x i7-2640M, 256GB SSD, 8GB RAM, 1600x900 display and NVS 4200M Graphics.
I have been using it for just over 3 months now and have not regretted my decision in any way. The SSD is fantastic with very quick boot times. The display is clear and bright and a good resolution for the size. Battery life is pretty good considering the performance. The Laptop feels very robust and well put together.
Only cons are it could have been a little smaller for the display size and the touchpad buttons are a little "hit and miss" at times.
I like it a lot and now recommend it as our default all round laptop for those looking for good performance in a robust travel ready package.
Pros:software development, Travel, is support, desktop replacement
pros love this computer the design is slim. and sleek. We are using this computer for multuple functions gaming being the biggest, and this computer rocks.... cons did not come with wireless card, or give me the option to add it on while purchasing. We ordered it seperately so things are still ok but it was a bit more of a pain to do it this way....
review all in all you won't be dissapointed, but get your wireless card added in..........
I own the E6420 for about 2 month. It has I7-2760Qm, 250G SSD, 8G RAM. It is replacing my E6400 (equally high end for its time).
Pros: All in all it is a robust high performance laptop.
Cons: What I want to discuss are the intangibles and semi intangibles, e.g. the battery life. Since it was replacing my E6400 it was only natural to expect that it would be an all-around upgrade, but it is not. 1) It is 5lb 6oz instead of 5lb. 2) Both have the 6 cell battery, however, the battery life is not at all the same. The old E6400 (also with SSD) would last good 5h for word processing and other non-intensive uses. The E6420 barely lasts for 2h. 3) I expected the new laptop to be a silent laptop, just like the E6400 because of the SSD, but that is not the case either. It constantly turns on the fans and works like a little stove. Its bottom gets pretty worm as soon as you turn it on. I realize that this and the battery life could be the result of choosing the 2760QM processor. If so there should be some caveats about it. I remember, when buying the E6400 there were P and T series processors and you could make an intelligent choice. 4) Apparently Dell has now unified its keyboards between the models. I hate the PgD and PgUp buttons next to arrow keys. I also don’t like the touch of the keyboard—the keys have much stiffer feel and also make a lot of noise when typing. 5) The #1 shortfall is the quality of the casing. It is not a “three-alloy” design --- it is a three and a half “alloy” design. The entire bottom of the laptop is the cheapest plastic you can imagine. But what is worse is that it is loose from the aluminum frame. Mine has about a 1mm gap in the front left corner and it seems getting looser. I am getting Dell to look at it.
Enough complaining, back to work and it does work. It is fast; reliable, it recognizes external displays and projectors instantly as well as allows venerable number crunching. Despite the redesigned keyboard the overall feel as a user is quite pleasant and I like the rubberlike surface on the inside. Mixed bag, 3 stars.
Pros:software development, Presentation, Travel
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Review 18 for Latitude E6420
My use experience
PostedFebruary 7, 2012
No, I do not recommend this product.
I like most of the laptop except the following one thing, the keyboard. After used the laptop for two weeks, I found out the cursor keep jumping while typing and often mess up existing text. This is not acceptable!
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Review 19 for Latitude E6420
Almost a home run
PostedJanuary 23, 2012
Yes, I would recommend this product
This laptop is a powerhouse. With an i7 processor + 8GB DDR3 + 256GB SSD + Nvidia 4200m graphics, it is not really a laptop any more. The laptop handles heat pretty well too.
My only complaint is that the Optimus technology to switch between intel and nvidia needs some work. I have had numerouse instances of misconfigured desktops and flashing screens due to this tech.
This is a great machine, the company I a am doing technical consulting for has about 75 of these that I have been working with. As long as you keep the bios and other patches up to date they seem to be unstoppable. I would definetly recommend them.